Frequently asked questions

GENERAL

Twistour.com is an online catalogue of fun things to do. It lists tours, excursions, day trips, rentals, exhibitions, and all sorts of fun things to do in selected Caribbean destinations.

BOOKING, CANCELLATION AND REFUNDS

CRUISE SHIP VISITORS

LIMITATIONS, REQUIREMENTS AND PRICES

FOR TOUR OPERATORS

Frequently asked questions

What is Twistour.com?

Do I have to register to use the site?

Do the sellers have liability insurance?

When is the best time to book my excursion?

Are the reservations confirmed instantly?

Can I cancel the tour I have booked?

How long does refunds take?

I felt sick when I woke up and could not attend the tour. Do I get a refund?

I am coming on a cruise ship, can I do your tours?

What if my cruise ship does not come in on time or doesn’t dock at all?

Our cruise line guarantees that we will make it back in time if we book with them. Do you also guarantee?

Why shall I not book through my cruise line?

When is the best time to book my excursion?

I found the excursion I would like to do. How shall I proceed?

Are your tours wheelchair accessible?

What is included in the activity?

What is the minimum age to participate?

Do you offer transfer from my hotel, villa or cruise ship to the activity departure location?

Do you take deposits or the full amount?

Is there anything else to pay?

Do you charge credit card fee or foreign exchange rate fee?

I found the excursion I would like to do. How shall I proceed?

Who can upload their services to Twistour.com?

What kind of activities can I upload?

How much does it cost to sell my tours on Twistour.com?

When do I receive my money?

What if the client complains to Twistour that they did not like the activity and they want a refund?

What happens if the client says they have never received the service because I have not even showed up?

Why does Twistour take the full amount and not just the service fee?

Why does Twistour have the ability to read my messages with the clients?

How can I contact the client who made a reservation?

What if I have to cancel one of my tours and the client has already paid?

What is your cancellation policy? What happens if the client cancels their reservation?